Engage your customers with the Queues app in Microsoft Teams
Customer-facing teams need a streamlined way to manage service requests, especially in fast-paced environments. This video introduces the Queues app in Microsoft Teams, which routes chats to the right people and tracks engagement. Watch the video to see how Teams helps simplify operations and reduce response times. Contact Gert Labuschagne for help designing a Teams strategy that meets your service goals.
What is the Queues app in Microsoft Teams?
The Queues app in Microsoft Teams is designed to help small business owners manage inbound customer calls more efficiently. It allows for the routing of calls to specific team members, ensuring that customers receive the attention they need.
How does the Queues app improve call management?
The Queues app provides valuable insights into customer calls directly within the app. This data can be used to optimize operations and improve overall business performance.
Can I use the Queues app remotely?
Yes, the Queues app allows you to communicate, collaborate, and manage calls from anywhere, thanks to its integration with Microsoft Teams.
Engage your customers with the Queues app in Microsoft Teams
published by Gert Labuschagne
ShareValue is Microsoft Solution Partner en SNA-gecertificeerd. Het SNA-keurmerk wordt al jaren aan ShareValue toegekend. Dit keurmerk is ontwikkeld om de risico’s te beperken omtrent keten- en inlenersaansprakelijkheid. Tweemaal per jaar worden wij door een geaccrediteerde inspectie-instelling gecontroleerd, met toekenning van het certificaat als gevolg.
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